Contact Sequence
13 steps Click any step to configure →⚙
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to view and edit its configuration
Step Configuration
Action Label
Delay from previous step
Channel
Responsible Actor
Message Template / Notes
SLA & Escalation
SLA Timer (seconds, 0 = none)
Escalate on SLA Breach
Flag to TL/Ops if timer expires
Trigger if No Response Only
Skip if previous outcome was Connected